FAQ

PREPARE! – Here is a link to our Home Preparation Guide – Click Here

We are open Monday – Friday
Phone & Email Hours: 9 AM to 5 PM
Shooting Hours: As daylight permits
Twilight photos are taken right at sunset time.

It all depends on our current availability. We typically schedule shoots as early as the following day, but never on the same day that the order is placed. You now have the option of choosing which day you would like to schedule your shoot when placing your order. Once the order is received we will respond to you through email with the best time of day to shoot your listing specifically.

We do! With our new mobile app you can download photos and media, update listing details, get links to your property website, post to social media, print marketing materials, check your photo shoot appointments, place new orders, pay order balances and more!

Download the app by choosing your preferred app store below:

Over 48 hours notice: No fee
Under 48 hours: No fee
Under 24 hours: $100
On-Site: $150*

*If there was a travel fee included, you will be charged 50% of that fee + the on-site cancellation/rescheduling fee.

Cloudy Days:We will swap out the skies with a vibrant colorful blue sky.
Rainy Days:  We will shoot the interior photos and then return for free for the outside photos on the next available non-rainy day.

We are closed on weekends and deliver Friday shoots on Saturday.

All Photos Under 8,000 sqft: next day turnaround
Floor Plans: next day turnaround
Highlight Reels: next day turnaround
Cinematic Video Tours: 1 to 2 days turnaround

Yes!

As a HAR affiliate, we are required to enter a CBS code to gain access to Supras. To locate the CBS code go to the Supra eKey app on your phone, click on the inventory icon, and select the serial number of the Supra you need the CBS code for, which opens up the Keybox details. Click ‘Edit’ or ‘View Info’ and locate ‘Require CBS’ where it will show you the CBS code we require.

Do not turn on ‘Require CBS’ unless you want realtors/contractors to enter the CBS code before they can access the key.

To locate the CBS code go to the Supra eKey app on your phone, click on the inventory icon, and select the serial number of the Supra you need the CBS code for, which opens up the Keybox details. Click ‘Edit’ or ‘View Info’ and locate ‘Require CBS’ where it will show you the CBS code we require.

Do not turn on ‘Require CBS’ unless you want realtors/contractors to enter the CBS code before they can access the key.

Under 1,500 sqft: 30 to 40 minutes
1,500 – 3,499 sqft: 40 to 60 minutes
3,599 – 5,999 sqft: 1 to 2 hours
6,000 – 8,000 sqft: 2 to 3 hours